Our Services

Everything IT.
One provider.

We handle your entire IT footprint so your team can focus on the work that matters. No piecemeal vendors, no finger-pointing — one accountable partner.

Always watching. Always ready.

RMM & Remote Monitoring

We deploy and manage monitoring agents across your entire environment — workstations, servers, network devices, and cloud infrastructure. Alerts are triaged before you see them.

  • Endpoint and server health monitoring
  • Patch management and deployment
  • Network device polling (SNMP/ICMP)
  • Performance baselines and alerting
  • Automated remediation runbooks
  • Real-time dashboard access

Round-the-clock, never on-call.

NOC Operations

Our network operations center is staffed 24/7 by engineers who own incidents from detection to resolution. You sleep. We watch.

  • 24/7/365 NOC staffing
  • SLA-backed response times
  • Escalation runbooks per client
  • Incident documentation and reporting
  • On-call engineer coverage
  • Monthly operations reviews

Real people. Real answers.

Helpdesk & End-User Support

Tier-1 through Tier-3 support via phone, email, and chat. Your team gets fast answers; complex issues escalate without friction.

  • Phone, email, and chat channels
  • Tier-1 through Tier-3 escalation
  • Remote session support
  • Ticket tracking via client portal
  • Defined SLA tiers by priority
  • User onboarding and offboarding

Layered defense. No shortcuts.

Cybersecurity

We manage your security stack end-to-end — from EDR deployment to annual training to incident response. Compliance frameworks available.

  • EDR/AV deployment and management
  • Vulnerability scanning and patching
  • Security awareness training
  • MFA enforcement and identity management
  • Dark web monitoring
  • HIPAA / PCI / SOC2 readiness support

Recovery you can count on.

Backup & Business Continuity

Managed backup for on-prem and cloud workloads, with documented RPO/RTO targets and quarterly tested recovery drills.

  • On-prem and cloud backup management
  • Daily backup verification
  • Offsite and immutable replication
  • Documented RPO/RTO per workload
  • Quarterly recovery drills
  • Retention policy management

Strategy, not just support.

IT Consulting & vCIO

We act as your virtual CIO — quarterly technology reviews, vendor negotiations, compliance roadmaps, and budget planning.

  • Quarterly technology reviews
  • Vendor evaluation and negotiation
  • Infrastructure roadmap planning
  • Budget forecasting and lifecycle management
  • Compliance gap analysis
  • M&A IT due diligence support

Add-On Services

Specialty coverage, scoped to your stack.

Microsoft 365 Management

Licensing, tenant administration, Exchange, Teams, and SharePoint management.

Network Infrastructure

Firewall, switch, and wireless LAN management — procurement through configuration.

Telephony & VoIP

UCaaS platform management, number porting, and end-user training.

Pricing

How pricing works.

We scope your environment, build a custom proposal, and deliver a flat monthly rate with no hidden fees or per-incident charges.

01

Assessment

We review your environment, headcount, and risk profile.

02

Proposal

A scoped service agreement with line-item pricing, no surprises.

03

Flat monthly rate

One predictable invoice, covering everything in scope.

Ready to scope your environment?

Request a Quote